Returns Policy

To be eligible for a return, your item must meet all of the following conditions:

• The return is requested within 30 days of the delivery or collection date.
• The item is in its original condition — unused, undamaged, and with all original packaging and accessories.
• You have proof of purchase (order confirmation, receipt, or WhatsApp order record).

Items that show signs of use, damage caused after delivery, or items that have been altered or assembled cannot be accepted for return.

The following items cannot be returned or exchanged:

• Custom-made or bespoke items ordered to your specific dimensions or finish.
• Items marked Final Sale or Clearance at the time of purchase.
• Fragile decorative items (glassware, ceramics) where damage occurred after delivery.
• Items purchased as part of a bundle where only part of the bundle is returned.

If you are unsure whether your item qualifies, please contact us before initiating a return.

To start a return, please contact us using one of the methods below:

• WhatsApp: +256 759 639502 — send a message with your order details and reason for return.
• Email: info@chrissyhomedecor.com — include your name, the item(s) you wish to return, and photos if relevant.
• In store: Visit us at Ntinda, Behind Fraine Supermarket (Former Tuskys), Shop NS1, Kampala during opening hours with the item and your proof of purchase.

We aim to respond to all return requests within 1–2 business days.

You are responsible for the cost of returning the item to us unless the item arrived damaged or we made an error with your order, in which case we will cover the collection cost.

We recommend using a trackable delivery method for returns. Chrissy Home Decor is not responsible for items lost or damaged during return transit.

For bulky furniture items, we will arrange a convenient collection time with you.

Once we receive and inspect your returned item, we will notify you of the outcome within 3 business days.

If approved, your refund will be processed using the same payment method used for the original purchase:

• Mobile Money: refunded within 1–2 business days.
• Bank Transfer: refunded within 3–5 business days.
• Cash purchases: refunded in cash upon return of the item.

Delivery charges from the original order are non-refundable unless the return is due to our error.

We are happy to exchange an item for a different size, colour, or style where stock is available. Contact us within 30 days of receiving your item to arrange an exchange.

If the replacement item has a higher value, you will be asked to pay the difference. If it has a lower value, we will refund the difference.

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with:

• Clear photos of the damage or the incorrect item.
• Your order reference or WhatsApp order record.

We will arrange a replacement or full refund at no cost to you, including collection of the incorrect or damaged item.

For any questions about this Returns Policy, please reach out:

• WhatsApp / Phone: +256 759 639 502
• Email: info@chrissyhomedecor.com
• Address: Ntinda, Behind Fraine Supermarket (Former Tuskys), Shop NS1, Kampala